Before you press play

Responsible gambling and self-exclusion at Sg Casino

Play only from 18+, with deposit limits, loss limits, session reminders, reality checks and self-exclusion built into every Sg Casino account.

Set a limit

Regulated under license OGL/2008/6853/697 by the Gaming Control Board Curaçao since 2008

Key facts

What should I know before I play here?

Age, licence, the national register and who to call, settled in one glance.

Minimum age18+

LicenceGaming Control Board Curaçao, OGL/2008/6853/697

National registerBetStop

Helpline1800 858 858

Your questions[email protected]

Built into your account

Set your controls before you play

Five tools sit in your account already; here is what each one does for you.

A spending ceiling

This caps how much you can add to your account, so a heavy week cannot quietly grow heavier. Switch it on before your first deposit, not after a costly night.

The night that got away

It sets the most you are willing to lose, and the account holds you to it. Turn it on if you have ever chased a loss hoping the next spin would fix it.

Time markers during play

At intervals you choose, a notice interrupts play and shows how long you have been at it. Set it if a short session has ever stretched past what you planned.

How do I lock my account?

It shuts you out of your account for the period you pick and stops the marketing that comes with it. Choose it when you want distance, not just a smaller number.

How long have I been playing?

Regular notices show your time in play alongside your deposits and losses so far. Keep it on if you would rather be reminded than find out afterwards.

Sitting down to play

Choose a figure, then confirm it

Four short steps take you from the profile menu to a limit you chose yourself.

Menu first, games later

Sign in and open the profile menu from the top of the page. Check you are in the right account before you change anything.

Look for the safety section

Look for the section marked with the responsible gambling tools rather than the bonus pages. That is where limits, reminders and exclusion all live.

Pick the one that fits

Choose deposit limits, loss limits, session reminders, reality checks or self-exclusion, whichever matches what you want to hold back. Set the figure before you play.

Your new routine

Confirm the change, then reopen the section to see the limit listed on your account. Note it somewhere so you know what you set.

Is play still fun for me?

Noticing these things early is easier than fixing them later. A deposit limit set in your account is the first step, and a pause is the second: both are yours to choose while things are calm, not a punishment afterwards.

Read these against your last few sessions and see if any sound familiar.

You keep going past the point you planned to stop
The amount you spend has crept up without you deciding it
You play to win back what you lost earlier
Your mood for the day depends on a session
You keep sessions quiet from people close to you
Money set aside for bills ends up in play
You think about playing when you should be doing something else

Where to turn

Call someone who does this every day

After reading this you will know three free services in Australia and which one fits your situation.

National Gambling Helpline

Trained counsellors answer around the clock, every day of the year, for players and for the people worried about them. The call is free, it stays confidential, and the same service offers online chat, email support, self-help tools and a directory of local services. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Meetings run across Australia where people who gamble sit with others in the same position and talk plainly. Relatives are welcome too. It suits anyone who would rather hear from people who have been there than from a phone line. gaaustralia.org.au

National Debt Helpline

Money trouble is often what makes gambling hardest to step away from. Counsellors here give free financial advice for gambling debt, for players and for partners or family, and it is separate from any emotional support you arrange. ndh.org.au

Control over how long you stay away

Could I take a short time-out? A short pause is a break you switch on in your account when you want to step back for a matter of hours or days rather than weeks. Opening it takes a moment in your profile, and while it runs your account stays shut to play. It suits a busy fortnight or a mood you want to interrupt.

How long would I be locked out? Choosing self-exclusion closes your access for a long stretch rather than a short one, and it cannot be undone early. You start it from the same controls in your account. Plan it as a decision you will live with, because the days afterwards are not the moment to change your mind.

What does BetStop cover? BetStop is the national self-exclusion register, run by the Australian Government through ACMA. Signing up takes about five minutes at betstop.gov.au and you can nominate someone to support you. It starts at three months, can run up to a lifetime, cannot be shortened, and early cancellation only happens after at least three months with a statutory declaration that you have seen a counsellor or GP. betstop.gov.au

Six quick points

Get a straight answer before you play

Worth reading when a limit, a break or a closing feels like the next step for you

Can I change a limit later, and where do I do it?+

Yes. The same place in your account profile holds every control, so you can revisit a deposit ceiling or a loss ceiling whenever your budget shifts. Treat the change as a decision made with a clear head, not as a reaction to a losing session.

How do I close my account for good?+

Write to our support address and ask for permanent closure; the team confirms it in writing once it is done. Closing suits someone who wants no account at all, while a break keeps the account dormant for a chosen stretch of time.

Do mobile players get the same limit settings as desktop?+

Yes. Sign in on your phone's browser and the controls sit in the same profile area as on a laptop, with identical options. Each limit saves to your account rather than to a device, so switching screens changes nothing.

Can I end a self-exclusion early if I feel better?+

No. A self-exclusion runs for the whole period you chose, and our team cannot shorten it for you. Choosing the length carefully at the start matters more than any later change of mind.

Why does the casino check that I am 18 or older?+

Australian law and our own licence both draw the line at 18+, so verification is not optional. A quick document check protects you and keeps the operator inside its Curaçao terms.

If I exclude myself here, am I blocked at other casinos?+

Not automatically. This exclusion covers your Sg Casino account only, so a broader stop needs BetStop, the national register run by the Australian Government through ACMA. Registration there reaches licensed wagering providers across the country.