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Unverified Today, Paid Out Tomorrow: Sg Casino KYC

Licensed casinos must confirm who you are, so Sg Casino checks your identity and documents within 68 hours of receiving them all.

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Regulated under license OGL/2008/6853/697 by the Gaming Control Board Curaçao since 2008

Answers at a glance

What do you need to know about the check?

This block settles who runs the check, how long it takes and where to ask.

Who checks

Sg Casino N.V.

Under which license

Gaming Control Board Curaçao, OGL/2008/6853/697

How long

68 hours

When mandatory

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Getting it right

The route to a clean approval

Use this at the moment your check opens and you want it done in one pass.

Logged in and ready to send

By the time you log in, the verification area already lists what is outstanding. Open it and read each line before you upload anything, so nothing gets sent twice.

A scan that clears first time

Your photo ID comes first: the full card, all four corners in frame, no glare and no fingers over the details. Blurred edges are the usual reason a check stalls.

Hide the middle, keep the name

Payment card image comes next when the card is yours. Show the card with the middle digits hidden, and make sure the name matches the one on your account.

What lands in your inbox?

Once everything is in, watch your inbox for a note from the verification team. Replies land within 68 hours, and a clear set often clears far sooner.

Four papers

Papers that pass the check first time

After reading it you will know exactly which copy of each document to send.

Photo ID

ConfirmsYour name, face and age

Must showFull card, all corners, no glare

Proof of address

ConfirmsWhere you live now

Must showYour name, address, recent date

Payment card image

ConfirmsThe card is yours

Must showCardholder name, middle digits hidden

Why did my document bounce back?

Why does the name differ? The name or address on the paper differs from your profile details, so the checker cannot link the two. Update your profile before sending the file again Send the same spelling as your bank uses

A File That Reads Clearly. A file cut down or edited loses the details the checker needs, so the paper counts as unreadable. Send the full page, all four corners Use the original file from your camera

A Bill From Months Ago. Utility bills and bank letters go stale, so a statement dated months back no longer shows where you live today. Pull a fresh statement from your online banking Check the issue date before you send it

Knowing Exactly What Papers to Send

At any point after you register, the Gaming Control Board Curaçao licence behind this site obliges us to know that the money you play with is yours to use. Expect such a request as ordinary housekeeping, never as a hint of wrongdoing.

Send whichever of these fits how the money reached your account.

Recent bank statements
Payslip or employer letter
Notice of assessment from the tax office
Sale contract for a property or vehicle
Screenshot of savings or a term deposit

Timing Map

Before the Payout, Not After

Read this the moment a request appears and you want to know why it landed then.

Bigger Sum, Extra Look

A payment far above your usual pattern stands out, so the team asks for a payslip or statement that shows the funds were yours to move.

Send Your ID Up Front

Your first cash-out is the deadline the licence sets for full verification, so identity and address papers arrive before any payout leaves.

Show the Method Is Yours

Adding a card or wallet we have not seen opens a fresh route to check, so a screenshot tying that method to your name is requested.

How Old Must I Be?

Doubt about your date of birth brings a request for photo ID, since the licence only lets this site serve people of 18 and over.

Answers that unblock you

Checked once, or checked again later?

After reading, you will know exactly how the identity check ends.

Do I have to send my papers more than once?+

Usually not. A pass stays on file for your account, so repeat uploads are rare. We do ask again if the name on your details changes, if the photo was too blurry to read, or if a rule requires a fresh copy of an older document.

Which regulator issues the licence Sg Casino holds?+

The Gaming Control Board Curaçao issues it under number OGL/2008/6853/697, and the operator is Sg Casino N.V., registered as 230699 in Curaçao. That board sets the checks we run on every player.

Why does the casino ask where my money came from?+

Money-laundering rules in the licence require it of every player, not only of you. A short answer about your income or savings clears it, and no accusation sits behind the request. Send it to [email protected] with your player reference.

I changed my surname at marriage, so what do I send?+

Send the current photo ID showing the new name plus one proof of address in that same name. Should the documents disagree, add the marriage certificate so the link between the two names is clear. Matching names across all three files is what clears the check.

At what point does the casino ask me for documents?+

At the latest before your first withdrawal leaves us, and we may ask sooner, at registration or at your first deposit. Nothing waits until the last minute on our side, so keep the files handy once you plan a cash-out.