Plain replies, shaped by how our Australian support team actually works day to day.
trustHow long until someone senior looks at my reply?+
Expect a first reply within the windows shown on the channel cards. If that answer leaves you stuck, reply on the same thread and ask for it to be escalated. A supervisor then reviews the case and usually writes back inside eight hours, which is the typical email turnaround here.
trustCan I ask for a copy of my data?+
Yes. A privacy request goes to
[email protected], and the team confirms what is held on you and what can be shared or erased. Some records must be kept for licensing reasons, and the reply explains which ones and why.
trustCan I shut my account down for good?+
Certainly. A closure request can be sent by email or raised in live chat, and the account is then shut for good rather than paused. Withdrawals still owed to you stay payable, and the team outlines the steps in writing.
trustWhere does Sg Casino hold its gaming licence?+
Curaçao's Gaming Control Board supervises us under licence OGL/2008/6853/697, held by Sg Casino N.V. and in place since 2008. The licensing details sit alongside the operator information further down this page.
trustWhere can I be served in another language?+
Chat and email answer in English, German, Finnish and Norwegian. Australian players get English by default, and the other three are there for anyone who prefers them. Phone cover follows the same four languages.
trustWhat if my documents have not cleared yet?+
Most checks finish well inside 68 hours from the moment all three documents arrive. If a photo is blurred or a statement is cut off, the clock restarts, so send clear copies first time. You hear back on the open email thread either way.
trustCan I get help without handing over a password?+
Your registered email address is enough, plus the last four digits of a payment method if the team needs to match records. Never send a password, and staff will never ask for one. Full card numbers are not needed either.